Privacy policy
Effective September 2, 2026
Mélanie Suberchicot, self-employed worker and publisher of the lumeagence.com website, is committed to protecting the personal information entrusted to her. This policy explains what information is collected on this site, why, and how to exercise your rights. This is a translation; in case of discrepancy, the French version prevails.
Person in charge of the protection of personal information
Mélanie Suberchicot
melanie@lumeagence.com
Any question about this policy or about exercising your rights can be sent to this person.
melanie@lumeagence.com
Any question about this policy or about exercising your rights can be sent to this person.
Information collected and purposes
Simply browsing the site requires no personal information. This is a static site: it has no forms, no accounts, no audience measurement tools and sets no cookies. No browsing profile is created.
Information is only collected when you choose to get in touch:
When booking an appointment: calls are booked through Google Calendar. Your name, your email address and, where applicable, the information you enter in the booking form are collected. This information is used only to organize and confirm the appointment.
When you write by email: the information in your message is used to reply to it and follow up on your request.
No information is rented, sold or exchanged.
Information is only collected when you choose to get in touch:
When booking an appointment: calls are booked through Google Calendar. Your name, your email address and, where applicable, the information you enter in the booking form are collected. This information is used only to organize and confirm the appointment.
When you write by email: the information in your message is used to reply to it and follow up on your request.
No information is rented, sold or exchanged.
No automated decisions
No decision concerning you is made solely on the basis of automated processing of your personal information.
Hosting
The site is hosted on Amazon Web Services, in the Canada (Montreal) region. It is a static site: no personal information is stored or processed on it.
It is delivered through the Amazon CloudFront network, whose points of presence are spread across several countries; only the site’s public files pass through it.
It is delivered through the Amazon CloudFront network, whose points of presence are spread across several countries; only the site’s public files pass through it.
Service providers
The following providers use your information only for the services entrusted to them:
- Google Workspace — business email, to receive and follow up on your emails, and appointment booking (Google Calendar). Information processed in the United States.
- Google Fonts — displaying typefaces. Your IP address is sent to Google, in the United States.
- Google Workspace — business email, to receive and follow up on your emails, and appointment booking (Google Calendar). Information processed in the United States.
- Google Fonts — displaying typefaces. Your IP address is sent to Google, in the United States.
Disclosure outside Quebec
The providers above process information outside Quebec, in the United States. Before using them, a privacy impact assessment was carried out to ensure that the information entrusted to them is adequately protected. The information disclosed is limited to what is necessary to provide each service.
The site’s hosting, for its part, remains in Canada.
The site’s hosting, for its part, remains in Canada.
Retention period
Information is kept for as long as necessary for the purposes for which it was collected:
- Inquiries and appointment bookings that did not lead to a contract: 12 months
- Information related to a contract: the duration of the contract, then 7 years in accordance with accounting and tax obligations
At the end of these periods, the information is destroyed or anonymized.
- Inquiries and appointment bookings that did not lead to a contract: 12 months
- Information related to a contract: the duration of the contract, then 7 years in accordance with accounting and tax obligations
At the end of these periods, the information is destroyed or anonymized.
Security
Reasonable measures are taken to protect the information collected against loss, theft and unauthorized access: encrypted communications over HTTPS, access restricted to those who need it, two-factor authentication on the tools used.
Your rights
Under the Act respecting the protection of personal information in the private sector, you can:
- access the information held about you;
- have it corrected if it is inaccurate, incomplete or ambiguous;
- withdraw your consent to its use or disclosure;
- request that its dissemination cease or that a hyperlink giving access to it be de-indexed;
- obtain your information in a structured, commonly used technological format, or have it sent to a third party (portability).
Any request must be sent to the person in charge indicated above. You will receive a reply within 30 days.
If you are not satisfied with how your request was handled, you can file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).
- access the information held about you;
- have it corrected if it is inaccurate, incomplete or ambiguous;
- withdraw your consent to its use or disclosure;
- request that its dissemination cease or that a hyperlink giving access to it be de-indexed;
- obtain your information in a structured, commonly used technological format, or have it sent to a third party (portability).
Any request must be sent to the person in charge indicated above. You will receive a reply within 30 days.
If you are not satisfied with how your request was handled, you can file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).
Changes to this policy
This policy may be changed to reflect changes to the site or to the legal framework.
The effective date shown at the top of the page indicates the applicable version.
The effective date shown at the top of the page indicates the applicable version.